Privacy Policy

Last Updated: January 2026

Quantum AI Australia ("we," "us," "our," or "the Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website and services.

By accessing or using Quantum AI Australia's website, platform, or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.

Information We Collect

Personal Information You Provide

When you register for an account or use our services, we collect information that you voluntarily provide, including:

• Identity Information: Full name, date of birth, nationality, and government-issued identification documents (required for KYC compliance)
• Contact Information: Email address, phone number, and residential address
• Financial Information: Bank account details, payment card information, transaction history, and trading preferences
• Verification Documents: Copies of identification documents (passport, driver's license), proof of address, and other documents required for identity verification
• Account Credentials: Username, password, and security questions (stored in encrypted form)
• Communication Content: Messages, inquiries, and feedback you send to our support team

Information Collected Automatically

When you use our platform, we automatically collect certain technical information:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers
• Usage Data: Pages visited, features used, time spent on platform, clickstream data, trading activity patterns
• Location Data: General geographic location based on IP address (we do not collect precise GPS location)
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Cookie Policy below)
• Trading Data: Trading history, platform settings, risk preferences, performance metrics

Information from Third Parties

We may receive information about you from third-party sources, including:

• Broker Partners: Trading activity, account status, and compliance information from our regulated broker partners
• Payment Processors: Transaction confirmation and payment verification data
• Identity Verification Services: Verification results from third-party KYC/AML service providers
• Public Sources: Information from publicly available sources for fraud prevention and compliance purposes

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Creating and managing your trading account
• Processing deposits, withdrawals, and transactions
• Executing automated trading operations based on your parameters
• Providing customer support and responding to inquiries
• Sending service-related communications and updates

Legal and Regulatory Compliance

• Verifying your identity and conducting KYC (Know Your Customer) procedures
• Complying with anti-money laundering (AML) regulations
• Meeting regulatory reporting requirements
• Preventing fraud, unauthorized access, and illegal activities
• Responding to legal requests and enforcing our terms of service

Platform Improvement and Analytics

• Analyzing usage patterns to improve platform functionality
• Optimizing AI algorithms and trading performance
• Conducting research and development for new features
• Troubleshooting technical issues and maintaining security
• Generating anonymized statistical data for internal analysis

Marketing and Communications

• Sending promotional materials about our services (with your consent)
• Providing educational content and trading insights
• Conducting surveys and gathering feedback
• Informing you about platform updates and new features

Legal Basis for Processing (Australian Privacy Principles)

Under Australian privacy law, we process your personal information based on the following grounds:

• Consent: When you have provided explicit consent for specific processing activities
• Contract Performance: To fulfill our obligations under the terms of service you've agreed to
• Legal Obligations: To comply with laws, regulations, and legal processes
• Legitimate Interests: For purposes that are necessary for our business operations, provided they don't override your privacy rights

How We Share Your Information

We do not sell your personal information. We share your data only in the following circumstances:

Service Providers and Partners

• Broker Partners: Regulated brokers who execute trades on your behalf
• Payment Processors: Companies that process deposits and withdrawals
• Technology Providers: Cloud hosting, data storage, and IT infrastructure providers
• Verification Services: Third-party KYC/AML service providers
• Customer Support Tools: Platforms that help us provide customer service

All service providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety, or that of our users
• Investigate or prevent fraud, security breaches, or illegal activities
• Enforce our terms of service and other agreements

Business Transfers

If Quantum AI Australia is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: 256-bit SSL encryption for data transmission and AES-256 encryption for data at rest
• Access Controls: Strict access restrictions ensuring only authorized personnel can access sensitive data
• Secure Infrastructure: Use of secure, industry-standard cloud infrastructure with redundancy and backup systems
• Regular Audits: Periodic security assessments and penetration testing
• Employee Training: Regular privacy and security training for all staff members
• Two-Factor Authentication: Available for user accounts to prevent unauthorized access

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our protections.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts: Information is retained while your account remains active and for a reasonable period afterward to address any issues or comply with legal obligations.

Closed Accounts: After account closure, we may retain certain information for up to 7 years to comply with financial regulations, resolve disputes, enforce agreements, and maintain business records.

Marketing Data: If you opt out of marketing communications, we retain minimal information to ensure we don't contact you again.

Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate, incomplete, or outdated. You can update most information through your account settings or by contacting us.

Data Portability

You can request a copy of your personal information in a structured, commonly used format that allows you to transfer it to another service provider.

Deletion

You can request deletion of your personal information, subject to certain exceptions where we must retain data for legal or legitimate business purposes (e.g., financial records, fraud prevention, legal compliance).

Marketing Opt-Out

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or updating your communication preferences in your account settings.

Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before the withdrawal.

Complaint

If you believe we have not handled your personal information appropriately, you can file a complaint with us. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us at: privacy@quantumaitrading-australia.com

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services:

Types of Cookies We Use

• Essential Cookies: Required for platform functionality, security, and account access
• Performance Cookies: Help us understand how visitors use our website and identify technical issues
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect aggregated data about site usage to improve our services

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

International Data Transfers

While we are based in Australia and primarily serve Australian users, your information may be processed and stored in countries outside Australia where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Contractual protections requiring recipients to maintain equivalent privacy standards
• Compliance with cross-border data transfer requirements under Australian law
• Use of secure transmission protocols for all data transfers

Children's Privacy

Quantum AI Australia services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 18, we will delete it promptly. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications for material changes
• Displaying prominent notices on our platform

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@quantumaitrading-australia.com
• General Support: support@quantumaitrading-australia.com
• Phone: 1800 QUANTUM

We aim to respond to all privacy-related inquiries within 30 days.